HERE’S HOW IT WORKS

Decorating your home can be an amazing experience

WHAT WE BELIEVE IN…

WARMTH

ORIGINAL STYLE

KEEPING WHAT YOU LOVE

BEAUTY WITH FUNCTION

BUILDING DREAMS

BREAKING RULES

LUXURIOUS LIVING

TIMELESS STYLE

DELIVERING ON OUR PROMISES

ALWAYS DELIVERING VALUE

LOVING YOUR HOME

STEP 1

First, the walkthrough at your home

A ROOST designer will meet you at your home for an information gathering session which includes accessing your needs and understanding your tastes, and style. This meeting usually lasts 30 to 45 minutes, and is complimentary. In order to achieve the look want, expect the following to happen:

 

  • Deciding what room(s) you would like help with
  • Finding out what you love, what you don’t
  • Expectation-setting with respect to budget and timing
  • Photos and measurements will be taken
  • And we’ll introduce you to the ROOST concept: giving you access to the most beautiful styles the world has to offer in an easy, affordable, one-stop experience

STEP 2

Working together

Come see us at Roost. If you haven’t come by yet, this would be our recommended next step. Explore our showroom, touch and feel the quality of the world class suppliers we have chosen to work with. This would now be the time to let us know if you wish to engage us as your designer. Now that we have seen you and you have seen us, before we can begin working together we will require a retainer. The retainer fee is generally 10% of the design budget and will be applied to service/delivery fees due at the end of the project.

 

  • Fees: $150/hr
  • In-home consultations (after the first initial information-gathering session)
  • Shopping expeditions (outside of Roost)
  • Sourcing of renovation materials
  • Consulting with contractors
  • Any travel time (charged at $50/hour)
  • Delivery

STEP 3

Creating magic

Now the fun begins. Your designer’s job is to “short list” the tens of thousands of furniture choices available through ROOST. A preliminary design presentation will be prepared. This presentation will identify all of the furnishings, window treatment ideas, style choices, etc. which have been hand-selected specifically for you based on the information gathered so far. Some of the furnishings may be on the ROOST showroom floor and some may be only available for your review in picture format and/or on-line.

If you decide, at any time, that you no longer wish to work with us, we will refund your retainer less the hours your designer spent on any consulting ($150/hour), including the time spent on preparing the presentation, which is yours to keep.

 

 

STEP 4

Getting the order in

It has been fun so far, building a look, imagining the finished product. Once your 50% deposit has been received for the items in your approved look, we will place the order and keep you up-to-date on its progress. Some items will take a few days to be delivered, and some several months.

STEP 5

The delivery!

We literally roll out the red carpet.

Your furniture order will arrive from all over at different times. Once an order has been received at ROOST and the balance of the payment has been paid, we will book a delivery date. The most impactful delivery is one single delivery. If you allow us, we will store your order at no extra charge until all pieces (or close to it) have been received, allowing us to perform a large “reveal delivery”. This is very similar to a staging, when the room(s) get transformed in a day.

Our team will consist of movers and a designer. All furniture will be unwrapped, assembled if required, and all shipping material will be removed and disposed of. Our delivery system is the best you will ever experience. Your ROOST order will be delivered by the Stage Right Team with its unmatched “white glove” service.

STEP 6

Ahhh!

This is the part where you get to sit back and enjoy your new look. There’s nothing left for you to do but soak it in and share it with those you love!